What changes have been made to the Members Only area of LuxuryRealEstate.com and the Luxury Lounge?Due to our upgrade, you will now manage your LuxuryRealEstate.com listings and firm/agent profiles in the Luxury Lounge (http://www.luxuryrealestate.com/lounge) instead of the old Members Only area of LuxuryRealEstate.com.Will my Members Only area login information work for the Luxury Lounge?No, your Members Only area login infomation will not work to sign you into the Luxury Lounge (http://www.luxuryrealestate.com/lounge). You will need to be set up with new login information for the Luxury Lounge.How do I get set up in the Luxury Lounge?To be set up in the Luxury Lounge (http://www.luxuryrealestate.com/lounge), contact your account manager or send a request to websupport@luxuryrealestate.com with the names and e-mail addresses of the people needing access to the Luxury Lounge.What should I do if I am already a Luxury Lounge user, but my password will not work or I forgot my password?From the main Luxury Lounge page (http://www.luxuryrealestate.com/lounge), click ‘Forgot password?’ next to the 'Login' button. You will be prompted to enter your e-mail address and click the 'Request New Password' button. You will then receive an e-mail containing your login information. If you do not receive the e-mail, your e-mail provider may be marking it as spam. Check in your spam folder to see if the e-mail is there. If it isn't, add the address lounge@luxuryrealestate.com to the address book of your e-mail program and request another password e-mail. If you still do not receive the e-mail, you should notify your e-mail provider that it should let through any e-mail originating from the domain luxuryrealestate.com.How do I access my listings and profile in the Luxury Lounge?1. Log into the Luxury Lounge at http://www.luxuryrealestate.com/lounge.2. Click ‘My Lounge’ in the upper-right corner of the page. 3. From the 'My Lounge' page, you can select 'Listings' or 'Edit Profile'. How do I manually upload listings?Please see the updated Manual Listing Upload Instructions page.How do I edit listings?2. Hover over ‘My Lounge’ in the upper-right corner of the page and select ‘Listings’. 3. Click the pencil and paper icon to the right of any listing on the 'My Listings' page. Browse to find the listing to be edited or use the 'Search' feature. 4. Make changes to any field (each section is outlined on the Manual Listing Upload Instructions page). 5. Click the 'Save' button below each section or at the top of the page. Why am I unable to edit my listings and my firm or agent LuxuryRealEstate.com profile in the Luxury Lounge?You need administrative privileges in the Luxury Lounge (http://www.luxuryrealestate.com/lounge) to allow you to manage listings and LuxuryRealEstate.com profiles. Please contact your account manager or send an e-mail to websupport@luxuryrealestate.com to resolve this issue.How do I archive or hide a listing?1. Log into the Luxury Lounge at http://www.luxuryrealestate.com/lounge.2. Select 'Listings' in the 'My Lounge' menu on the left. 3. Find the listing to be hidden. You can browse to find the listing, or enter the web number or MLS number and hit the 'Search' button. 4. Click the checkbox in the 'Archived' column next to the listing:  .How do I delete a listing?Only offline or archived listings can be deleted. To permanently delete a listing that is currently online:1. Log into the Luxury Lounge at http://www.luxuryrealestate.com/lounge. 2. Select 'Listings' in the 'My Lounge' menu on the left to view 'All My Listings'. 3. Locate the listing to be deleted. You can browse to find the listing, or enter the web number or MLS number and hit the 'Search' button. 4. Click the checkbox next to the listing in the 'Archived' column: .5. Click the red circle icon that appears to the right of it:  .6. When prompted with 'Are you sure?' warning, confirm you would like to delete the listing by clicking 'OK'. |
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NEW! Luxury Lounge Upgrade FAQ |