Contents

1. 1 What should I do if my Luxury Lounge password won't work or I forgot my password?
2. 2 Can I change the password you sent me to log into the Luxury Lounge?
3. 3 How do I add or remove certifications in my profile?
4. 4 How do I add or remove service areas in my profile?
5. 5 How can I search for other Luxury Lounge users?
6. 6 How can I make a payment online?

What should I do if my Luxury Lounge password won't work or I forgot my password?

From the main Luxury Lounge page (http://www.luxuryrealestate.com/lounge), click ‘Forgot password?’ next to the 'Login' button. You will be prompted to enter your e-mail address and click the 'Request New Password' button. You will then receive an e-mail containing your login information. If you do not receive the e-mail, your e-mail provider may be marking it as spam. Check in your spam folder to see if the e-mail is there. If it isn't, add the address lounge@luxuryrealestate.com to the address book of your e-mail program and request another password e-mail. If you still do not receive the e-mail, you should notify your e-mail provider that it should let through any e-mail originating from the domain luxuryrealestate.com.

Can I change the password you sent me to log into the Luxury Lounge?

Yes, to change the password you use to log into the Luxury Lounge:

1. Log into the Luxury Lounge at http://www.luxuryrealestate.com/lounge with your previously assigned password.
2. Select 'Edit Web Profile' under 'Profile'.
3. Click the 'Settings' tab.
4. Type the password of your choice in the 'Password' field and again in the 'Password Confirmation' field.
5. Click the 'Change' button.

The next time you log into the Luxury Lounge, use your new password.

How do I add or remove certifications in my profile?

Please see the Managing Certifications page.

How do I add or remove service areas in my profile?

Please see the Managing Service Areas page.

How can I search for other Luxury Lounge users?

Please see the People Seach page.

How can I make a payment online?

You can purchase conference and event tickets and many of our services in the Luxury Lounge.

To purchase tickets to one of our conferences and events:
1. Log into the Luxury Lounge at http://www.luxuryrealestate.com/lounge.
2. Click ‘EVENTS’ in the menu bar across the top of the window.
3. Click the 'Event Details' button for the event you wish to attend and then click the ‘Purchase Tickets’ button.
4. Choose the number of tickets in the drop-down menu and click ‘Buy Now’ next to your total.
5. Enter your billing information and review your purchase on the next screen.

To purchase our web, print, and membership services:
1. Log into the Luxury Lounge at http://www.luxuryrealestate.com/lounge.
2. Click ‘SERVICES’ in the menu bar across the top of the window.
3. Select a service category to see the various offerings.
4. You can learn more about each service by clicking the ‘Details’ button.
5. Click the ‘Purchase’ button on either the category or details pages.
6. Enter your billing information and review your purchase on the next screen.

Take advantage of ‘My Cart’ to purchase multiple items and only enter your billing information once.

For any other payment information or questions, please contact your account manager or send an e-mail to jbl@luxuryrealestate.com.